Recent Cyber Monday specials from HP extended the offer of a free Nook. But the fine print suggests that free isn't always free. Continue reading and learn the best way to shield yourself.
Nook not really free gift
During Cyber Monday, consumer Brian started looking for a new laptop. According to the Consumerist, he got a totally free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Problem seen all over
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Certainly the Nook was not necessarily free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a free Nook obtained through such holiday promotions, and the consumer "will not obtain the $106 they were charged for (the Nook)."
Wait, wasn't it a totally free Nook?
The terms of the transaction showed that the Nook price was really bundled with the HP price instead of actually being a free product offered on top of the computer. The fine print is where all the essential info can be found.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the small print before expecting something entirely free.
Nook not really free gift
During Cyber Monday, consumer Brian started looking for a new laptop. According to the Consumerist, he got a totally free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Problem seen all over
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Certainly the Nook was not necessarily free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a free Nook obtained through such holiday promotions, and the consumer "will not obtain the $106 they were charged for (the Nook)."
Wait, wasn't it a totally free Nook?
The terms of the transaction showed that the Nook price was really bundled with the HP price instead of actually being a free product offered on top of the computer. The fine print is where all the essential info can be found.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the small print before expecting something entirely free.
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